Case Studies – IMAP ( Internal Medicine Associate of Plano & Frisco)
IMAP (Internal Medicine Associate of Plano & Frisco) Medical Practice in Plano, Texas, faced mounting operational challenges. Manual scheduling, onboarding, insurance verification, and billing slowed workflows, created errors, and delayed payments. These inefficiencies strained staff resources and impacted patient satisfaction.
The healthcare client, a multi-specialty hospital system, faced inefficiencies in manual scheduling processes, leading to increased wait times and staff overload. Seeking a comprehensive solution, they enlisted DIJINATION's expertise to optimize scheduling management.
DIJINATION initiated with a thorough assessment, understanding pain points, and defining project goals. A dedicated team was assembled, working closely with the client to ensure clear communication and expectations for a seamless transition.
DIJINATION's strategic plan combined industry best practices with innovative solutions, focusing on technology integration, resource optimization, and training. Cutting-edge scheduling software, strategic team organization, and comprehensive training sessions were key elements.
The phased implementation involved close collaboration with the client's teams, continuous feedback loops, and real-time adjustments to ensure a smooth transition. Key performance indicators were monitored, addressing concerns promptly.
IMAP faced critical workflow bottlenecks caused by manual processes. These gaps in scheduling, onboarding, verification, and billing slowed operations and impacted both patient care and revenue.
Poor scheduling caused overbooking, idle staff, and unhappy patients.
Paper-based processes caused delays, errors, and heavy administrative burden.
Manual benefit checks slowed workflows and increased claim denials.
Inefficient billing and claim follow-up impacted cash flow.
Technology-driven teams handled coding, billing, submission, and follow-up to ensure timely payments and minimize revenue leakage.
An online intake system replaced paperwork, improving accuracy and significantly reducing registration time.
DIJINATION’s virtual assistants managed calls, appointment confirmations, and patient coordination, ensuring a seamless experience without adding in-house staff.
Automated eligibility tools accelerated benefit verification and reduced claim errors.
